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This video includes steps to configure Avaya one-X Communication for Avaya one-X Client Enablement Services integration. It also provides demos of some of th. Avaya one-X® Communicator, 6.2.x. Date Released: Tue May 26 00:00:00 UTC 2020. Summary: Avaya one-X® Communicator Release 6.2 Service Pack 14 Patch 3.
The Avaya VoIP phone app (currently called “Avaya IX Workplace”, formerly called “Avaya Equinox” and “Avaya one-X Communicator”) is the recommended and supported softphone app for your Avaya VoIP telephone. Here are the UW-IT instructions for installing the Avaya app.
Remote Worker allows the connection of supported IP phones andclient applications remotely from IP Office, without requiring any VPN concentrator equipment with IP Office.
With the Remote Worker feature enabled, remote 9600 H.323 or SIPJ100 IP Phones can connect to IP Office even if it is located behind a NAT router. The same appliesto supported client applications, see supported SIP endpoints. The sets or applications are authenticatedon IP Office in the same way as if in the private network. The IP Office determines that the user is located outside the privatenetwork and relays the VoIP RTP traffic to ensure it transverses theNAT router.
The following 9600 phones are supported:
- 9620, 9630, 9640, 9650
Note The H.323 signaling and the media traffic is not encrypted howeverthe proprietary binary format adds a basic level of encryption. - 9608, 9611, 9621, 9641
Note The H.323 signaling and media traffic may be encrypted using TLSand SRTP respectively.
The following SIP endpoints are supported:
- Avaya J100 Series IPPhones:
- J129 (Standard SIP phone)
- J139, J159,J169,J179 (SIP Feature phones)
- Avaya Vantage™: K175, K165, K155
- Avaya IX™ Workplace Client platforms:
- Avaya IX™ Workplace Client for Windows
- Avaya IX™ Workplace Client for Android
- Avaya IX™ Workplace Client for Mac
- Avaya IX™ Workplace Client for iOS
- B179
- B199
- Avaya Communicatorfor IP Office
- one-X Mobile iOS
- one-X Mobile Android
To reach the IP Office from the remote private network, remote IP phones or clientapplications need to be configured to point to the public IP addressof the NAT router hosting IP Office. Configurable ports need to be forwarded to IP Office. IP Office requires a valid public IP address configured for thefeature to function. The public IP address can be statically configuredor dynamically discovered via a STUN server.
Administrators enable Remote Worker feature using IP Office Manager. To use the Remote Worker feature, you require theEssential Edition license. The Essential Edition license provides4 remote workers.
Additional Remote Workers can be configured if those additionalusers are licensed and configured with either Teleworker or PowerUser user profiles
Note |
On Server Edition systems, the Remote Worker is supported for alluser profiles (Basic User, Office Worker and Power User) |
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SIP phones using Avaya SBCE
The Avaya Session BorderController for Enterprise (Avaya SBCE) sits on the edge of customer’s network with both internaland external IP interfaces. Using these IP interfaces, Avaya SBCE functions as the gateway for SIP traffic into and outof the network. When used internally, SIP clients register to the IP Office directly. When used externally, the SIP clients connectto the Avaya SBCE. This is achieved using Split DNS, which automaticallyresolves the FQDNs to the internal IP address of the IP Office or the public IP address of the Avaya SBCE depending on where the clients are currently located.Apart from acting as a gateway, Avaya SBCE also provides protection against any external SIP-basedattacks. For privacy over the public internet, the public side ofthe Avaya SBCE facing the remote workers must be configured to use therecommended values of TLS for signaling and SRTP for media encryption,as long as they are supported by the endpoints.
The following endpoints are supported as IP Office Remote Workers with Avaya SBCE.
Avaya One X Communicator Mac Address
- Avaya J100 Series IPPhones:
- J129 (Standard SIP phone)
- J139, J159, J169, J179 (SIP Feature phones)
- Avaya Vantage™: K175, K165, K155
- Avaya IX™ Workplace Client platforms:
- Avaya IX™ Workplace Client for Windows
- Avaya IX™ Workplace Client for Android
- Avaya IX™ Workplace Client for Mac
- Avaya IX™ Workplace Client for iOS
- one-X Mobile iOS
- one-X Mobile Android
- Avaya Communicatorfor IP Office